Troubleshooting Your Hearing Instruments
The volume drops:
Low battery – replace or charge it.
The sound outlet is blocked with earwax – clean with a small brush. Change the wax filter.
Blocked microphone inlet – consult your Audiologist.
The instrument “whistles“ in the ear:
The instrument is not correctly inserted in your ear. Try again.
The instrument is in the wrong ear – swap it over.
The fit of the instrument is too loose – consult your Audiologist.
The instrument does not work:
There is no battery in it – insert one.
The battery compartment is not closed – shut it.
The battery is dirty – clean the battery surface.
The battery is dead – replace or charge it.
The instrument slips out of your ear:
The ear canal is wet or dirty – wipe the hearing instrument and your ear with a soft, dry cloth.
The instrument hurts your ear:
The instrument is not correctly positioned – remove and re-insert it. If the problem persists, consult your Audiologist.
The instrument is difficult to insert:
Place a small drop of non-irritating lubricant on your finger and smear onto the ear canal entrance before inserting your instrument. Ensure that no lubricant enters the sound outlet or microphone apertures.
If the suggestions above do not solve the problem, contact (386) 774-9880, option #4 for Audiology and we will be glad to assist you.